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1. Cancellation
- You can cancel an order free of charge before it is dispatched by messaging us on WhatsApp. Prepaid amounts are refunded in full within 5–7 working days.
- Once dispatched, an order cannot be cancelled. You may refuse delivery, but for prepaid orders the return shipping cost will be deducted from the refund.
- Customised orders (blouse stitching, fall & pico, special requests) cannot be cancelled once work has started.
2. Exchange and return eligibility
We offer a 7-day exchange from the date of delivery in the following cases:
- The saree is damaged, torn or stained on arrival.
- You received a different product from the one ordered.
- A manufacturing defect that is not a normal handloom irregularity.
To be eligible:
- Share an unboxing video (continuous, showing the sealed package being opened) and photos of the issue on WhatsApp within 48 hours of delivery.
- The saree must be unused, unwashed, with tags, blouse piece and original packaging intact.
- Sarees that have been stitched (fall, pico, blouse), altered or washed cannot be returned.
3. What is not covered
- Slight colour variation due to screen settings or lighting.
- Minor weave irregularities, slubs or loose threads that are natural to handloom and hand-finished products.
- Change of mind, wrong size of blouse ordered, or dislike of the drape.
- Products bought during clearance or "final sale" offers.
4. How to raise a request
- Message us on WhatsApp with your order details, the unboxing video and photos within 48 hours of delivery.
- Our team reviews and confirms eligibility within 1–2 working days.
- We arrange a reverse pickup (where available) or guide you to ship the product back. For approved claims we bear the return shipping cost.
- After the product reaches us and passes quality check, we dispatch the replacement or process the refund.
5. Refunds
| Original payment | Refund method | Timeline after approval |
|---|---|---|
| UPI / bank transfer | Same UPI ID or bank account | 3–5 working days |
| Online payment link (card / net banking) | Reversed to the source | 5–10 working days (depends on bank) |
| Cash on Delivery | UPI or bank transfer to your account | 3–5 working days after we receive the product |
If a replacement is not available, we offer a full refund or store credit, as you prefer. Shipping charges, if any, are refunded only when the return is due to our error.
6. Late or missing refunds
If you have not received a refund within the stated timeline, first check with your bank or UPI app. If it is still missing, contact us with your transaction details and we will follow up with the payment provider.